MEMBERSHIP FAQ

 


1. PAYMENT METHODS

Secret Bear World accepts payments for Gold Bear Card memberships in US dollars, payable by Visa, Mastercard, and PayPal. When you make a purchase on our website, your financial information is sent directly to your financial institution for verification. Our security certificate uses 128 bit encryption technology to ensure payment security. Gold Bear Card memberships are non-refundable.

 

 

2. ACCOUNT ACTIVATION

Gold Bear Card memberships will be activated as soon as payment is received.  

As long as the same Bear user name is used when purchasing a Gold Bear Card membership, members will retain everything they had as non-members.

After making a payment, please log off and log back on again to activate your membership status in order for your privileges to show up on your Bear’s status.

 

Please check your email for a Confirmation Email from PayPal (Receipt for Your Payment to SECRET BEAR WORLD) regarding your purchase. Please register a Bear by clicking onto PLAY NOW and then forward the Confirmation Email from PayPal with your Bear Name and Password to our  email, and, and we will upgrade your Bear to GOLD BEAR CARD Membership!

 

If you purchased a Gold Bear Card membership as a gift, please let us know and we will be happy to help your recipient with their new Gold Bear Card membership.

 

 

3. ACCOUNT MANAGEMENT

Memberships are non-transferable.

Gold Bear Card monthly memberships paid by credit card are automatically renewed to ensure uninterrupted membership service. You can cancel your membership at anytime. Six Months and One Year memberships do not automatically renew, regardless of payment method.

To renew your membership, please visit www.secretbearworld.com/membership.html and purchase the membership package of your choice for your account.  As long as you use the same Bear user name, you will not lose any virtual merchandise and your account will be exactly as it was before your membership expired.

 

 

4. CANCELLATIONS

Cancellation of Gold Bear Card memberships only apply to monthly memberships purchased using a credit card. These memberships automatically recur each month to ensure uninterrupted membership service.  You may cancel your membership any time, and you will still receive the full membership period that you have purchased.

If you wish to cancel your membership, please send an email to request cancellation.  If your account has an active monthly recurring membership, you will be shown an option to cancel. When you cancel your membership, it will automatically expire at the end of the one month period you have purchased. Please cancel your membership more than five business days before the next billing date, or your payment may still be processed. You will not lose any membership time by canceling early.

If you cancel your membership, your Bear’s virtual merchandise will go into storage and will be automatically retrieved when you purchase a new Gold Bear Card membership.

 

 

5. REFUND POLICY

There are no refunds on the purchase of Gold Bear Card memberships.

 


 

 

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